Rent-A-Center in Warr Acres, OK Open now

Reviews about Rent-A-Center

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  November 12, 2019, by Melina Nelson
  I wish more people would write reviews about their experience. I had the same experience as the one and only review before mine. I went into the one on 23rd to rent a computer. I went online and found the one I wanted at the price I was comfortable with and emailed them the information. I explained to the salesman or whatever he was that my time was limited. He did an application over the phone and then got the application approved. I went to the store and they had jacked the price up by $200. I explained to the man that it was illegal to advertise one price and then change it once you got into the store, bait and switch. He tried to tell me that they do not post prices on the internet. I had to take out my phone and show him the website that advertised the pricing of not just the one I was interested in but all of them. After making numerous phone calls and even taken a picture of my phone because for some reason he could not find the website on their kiosk and making me feel like thief, he finally agreed to honor the price but it was going to take two weeks to get the device. This is an hour into the process in which I was trying to avoid. He then agreed to give me a loaner until mine came in, then he proceeded to disappear for another 45 minutes. Two guys finally came out of the office and produced a rental agreement. I asked them what I was signing for and they responded with, I don't know what you and Andrew talked about. After all that they had put me through I was apprehensive of signing a contract without the merchandise in hand. They informed me that I would have to drive 10 miles to another location to pick up the loaner. I thought I was sitting there all that time waiting on someone to deliver my loaner, come to find out they just had no interest in accommodating me. When I asked to see the store manager he came out and told me "Get the Hell out of my store". I tossed the pen I was using to sign a contract I didn't understand on the counter and he responded, "that's real mature". I just kept walking. I am 49 years old and have been in the service industry for over 30 years and have never heard of or experienced any thing like that in my life. Oh wait for it, this story gets better. I called customer care and filed an official complaint. They told me that the district manager would contact me within 24 hours. That of course did not happen. Finally I called back and the operator got the manager on the phone. He assured me that I would be accommodated by the 39th street store. He agreed to my terms and said that someone from that store would call me within 5 minutes to restart the application process. After several hour I finally called the store myself. They begrudgingly took down the information. I contacted all of my references to inform them to please take the call so I could get the application expedited. After an hour I called to see if any of my references had been contacted and not one of them had, so I called and asked the representative why they were not processing my application and was told by a woman that she had in fact contacted my place of employment and my landlord. Then she proceeded to tell me that she was too busy taking care of customers that actually came into the store. I was once again thoroughly offended by her tone, and then to find out that they had shredded my application. Clearly she had a conversation with Andrew and made the executive decision to deny my application. According to Customer Care that in to their discretion. They are clearly of the opinion that they do not need our business and can advertise a product and if they get caught rather than honor the price they just deny your application. Check out Colortyme or Aaron's. They are so awesome. They do not hire unprofessional people and if they do they don't keep them around. They treat their customer like common thieves.